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Course code
Y451
Attendance
Part time
Duration
11 weeks
Intake
Twice yearly
View the Adult Course Guide for more details
Start Dates
2nd Dec 2026 (Customer Service) or 17th Mar 2027 (Hospitality)
There are two variations of this course, you can choose between either:
Customer Service
This course will help you to gain practical skills, knowledge and understanding in the customer service and volunteering sector. We will help you to prepare for working life after college and will support development of your English speaking, reading and writing skills.
You will learn how to provide good customer service and how this is important to customers and the organisation. You will look at what might happen if you give poor service.
You will learn about the role of the volunteer and there will be time to improve your IT skills when you look for work and places to do volunteering work. This practice will help you improve your skills and will support employment and progression within the college.
Hospitality & Retail
This course will help you learn skills, knowledge and understanding in hospitality and shop work. It will help you prepare for working life after college and will support development of your English speaking, reading, and writing skills
You will look at different roles that you can apply for and you will be supported to learn more about how to provide good customer care in these areas.
You will have the opportunity to show your customer service skills in a safe environment in college.
You will also be shown basic food hygiene and how food safety measures are put in place in the hospitality sector and shops.
Customer Service
· Introduction to Customer Service
· Working as a Volunteer
· Using the internet
Hospitality & Retail
· Introduction to the hospitality industry
· Introduction to retail skills
· Food hygiene and safety
Customer Service
· Written Questions
· Observations
Hospitality & Retail
· Written Questions
· Observations
· Demonstrations
Work
experience (Customer Service only).
Customer Service
· Customer Service and Volunteer sector
Hospitality & Retail
· Hospitality or retail sector
A good understanding of the English Language, both verbally and written. A qualification in Entry Level 3 English is essential.
Some courses are free for eligible learners, this is shown in the course details. You may be eligible for a free course if you are:
- Unemployed and in receipt of an income-based benefit (for example JSA, ESA or Universal Credit)
- Employed and earning less than the low-income threshold
- Studying for your first full Level 2 qualification on an eligible legal entitlement course
- Aged 19-23 and studying for your first full Level 3 qualification or on an eligible legal entitlement course
- Your eligibility for a free course will be assessed and confirmed at enrolment.
- If you would like to discuss any aspect of fees and funding please call the Funding Team on 0161 280 8500, 0161 280 8581 or 0161 280 8689
ADVANCED LEARNER LOAN
Many of our adult learners pay for their Level 3 and above courses with an Advanced Learner Loan. If a loan is available this is indicated in the course details. It’s easy to apply, your household income isn’t taken into account and there are no credit checks. You only need to start paying back your Advanced Learner Loan when you are earning more than £25,000 per year.
Course Fee: £150.00
Please Note: We attempt to ensure that all information contained within this website is correct and up-to-date. However, some details may change as we review and update our provision. Although every effort is made to provide the teaching, examination, assessment and other services detailed on this website and in our other publications, Bury College cannot guarantee the provision of such programmes, services, facilities and fees. Bury College reserves the right to amend, withdraw, alter or amalgamate any of the courses, locations and facilities detailed within at any time. Should circumstances require such amendments, Bury College undertakes to use all reasonable steps to minimise the resultant disruption to those services and most importantly to students.
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