For help and guidance with accessing your College IT account and systems, you can watch our how-to videos guides, and read our FAQ by expanding the sections below.
It is important that the first how-to video you watch is ‘How to change your temporary password and set up MFA’ as you will not be able to access your account until this has been completed.
The FAQ section contains answers for the most common queries and issues, and you can use the contact form at the bottom should you require further help.
For any queries relating to your ProPortal timetable or Canvas VLE, please contact us on the following...
ProPortal - admissions@burycollege.ac.uk or 0161 280 8200
Canvas VLE - mis@burycollege.ac.uk
You must change your temporary password and set-up multi-factor authentication (MFA) first before you can access your College account. You will require the use of the Microsoft authenticator app on a compatible mobile device that supports the installation of apps.
If your mobile device does not support the installation of apps, you can choose alternative methods in the set-up such as email address or security questions alongside mobile number.
Please see the FAQ section for the password requirements.
You can use the Self-Service Password Reset portal to reset your password if you need to change it or have forgotten it, however you must have first set-up your MFA methods as detailed in the ‘How to change your temporary password and set-up MFA’.
The Remote Desktop Portal allows you to access a desktop experience where you can access your files, Office applications and very limited web browsing (Canvas VLE and Microsoft 365). You can access this on any device with a web browser (e.g. Microsoft Edge, Google Chrome, Safari etc), however, for the best experience we recommend using a desktop or laptop computer and not a mobile device.
Click the video to see how to connect to the eduroam WiFi network by installing the geteduroam app. The instructions are the same for both Apple (iOS) and Android devices and the app must remain installed on your device for the WiFi to work.
You can set this up even before attending College for the first time, but you must have changed your temporary password first - see ‘How to change your temporary password and set up MFA’.
The eduroam network is available at other organisations such as Colleges, Universities and Hospitals and you will automatically connect to their WiFi network using your College credentials if they support the service.
A good way to create a strong but memorable password is to use 3 or more random words together with numbers and symbols which could be objects around you, for example: 3Redhousebananas27!
The password you choose must meet the following minimum requirements…
- At least 8 characters long
- Contain at least 1 capital letter
- Contain at least 1 number
- It must not contain your name or any common words (eg. password, apple, summer)
- Do not use passwords you already use such as for personal email and social media accounts
Temporary passwords are sent as a text message to the mobile number registered with us during your enrolment and this will appear from 'BuryCollege' and we advise you to carefully check your phone for this message.
If you haven't received a temporary password due to your number changing since you started your enrolment or it was entered incorrectly, then you will need to contact IT Services on 0161 280 8280.
If you cannot reset your password yourself using SSPR, you can do this over the phone by contacting IT Services via the main College number (0161 280 8280) and after some verification, this can be reset for you. You will be given a temporary password which then must be changed to something of your choice as along as it meets the requirements listed above under ‘What are the password requirements?’.
Ensure the password you’re trying to use meets the requirements listed above in the ‘What are the password requirements?’ section by following the guidance on creating a strong but memorable password.
If you change your mobile phone or number, you will need to come into College and visit IT Services who will reset MFA on your College account and then you will be able to set it up on your new mobile phone. This cannot be reset over the phone or via email.
Please also ensure that you contact the Registry and Admissions department to update your contact details if these do change.
If you receive this type of message when accessing resources which use your College account, please ensure that you’re not using a VPN on your device as this will stop you accessing systems which use your College account.
If you receive a message that your account cannot be found or similar, please ensure that you’re entering your student email address as stated in your College emails, eg. studentID@student.burycollege.ac.uk and not your own personal email account such as Gmail, Hotmail or iCloud etc.
You have 30 days to set-up your multi-factor authentication methods from when your account is first created and after this time, it can only then be completed in College.
If our IT how-to guides or FAQs haven't answered your questions, please fill in the below IT support contact form, and someone will be in touch.
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Two former Bury College students have won Greater Manchester Colleges Alumni Awards. T Level graduate Holly Clarke and Hair Professional Apprentice Lucy Hardman were recognised for their impressive achievements since leaving college, showcasing the skills and ambition nurtured during their time at Bury College.
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Find out how former catering student Matt Hall has turned his passion for cooking into a restaurant in the heart of Ramsbottom.
Representatives from Bury College were among the many local professionals who gathered at the Bury Means Business networking event last week.
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Hear from our students at our recent Art, Design, and Media Exhibition, and see some of the wonderful art our students have produced.
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Find out how our Public Services students have volunteered their time to review and provide feedback on police stop and search procedures.
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Find out how the Northern Gateway development is helping to bring new jobs to Greater Manchester, and how this project is helping to inspire our students.
