About the employer

Glosta Engineering is a family-run engineering and manufacturing company based at Bealey Industrial Estate in Radcliffe, Manchester. The business has a long-established history dating back to 1973 and specialises in the design and manufacture of skips, containers and bespoke steel products for customers across the UK.

The company works with customers across the waste, recycling, reclamation and other industries, providing a range of standard and custom-made products to meet individual customer requirements. Glosta Engineering also manufactures structural steel frames and develops bespoke engineering solutions for a variety of applications.

Glosta Engineering takes pride in providing a personal and professional service to its customers, working closely with them to understand their requirements and provide high-quality products and support. The company continues to develop new products and services while maintaining strong relationships with its existing customers.

Based in Radcliffe, the company operates from its own engineering and manufacturing premises and provides products to customers nationally and internationally. The team works closely together in a friendly working environment, offering opportunities for employees to develop their skills, gain practical experience and contribute to the continued growth of the business.

Glosta Engineering is committed to developing its staff and providing opportunities for individuals to learn, take on responsibility and progress within the company.

This is an entry-level role supported by government's youth employment schemes available for 16 – 24 year olds. Our funding for this vacancy utilises the department for education’s new £2,000 Apprenticeship Hiring Payment (for more information on eligibility please see further details on the government website – https://www.gov.uk/employing-an-apprentice/get-funding.

About the vacancy

Immediate start for an enthusiastic apprentice to join the team. We are looking to invest in an apprentice who wants to progress and grow in a company that offers excellent long-term career progression, is willing to learn and is customer focused.

Telephone Use

• Answering the telephone in an efficient, helpful and pleasant manner
• Recording telephone messages accurately
• Making use of the telephone system to transfer messages to other staff
• Giving telephone and other messages to the relevant person 

Customer Support

• Welcoming visitors into the Office
• Ensuring visitors complete the appropriate signing in procedures on the digital system
• Support the Health & Safety requirements of visitors and contractors attending the site
• Maintain & keep records up to date
• Working positively with customers on the telephone, in person and e-mail
• Offering support and guidance to customers on the telephone, in person and e-mail
• Dealing with difficult customers in an appropriate manner

Office Tasks

• General Admin Support
• Using the Photocopier for copying information and scanning documents
• Use of Laminator and binding machine for presentation of information
• Filing information into appropriate folders
• Support accounting processes by matching delivery notes to the relevant invoice
• Completing driving license checks 6 monthly
• Creating Inspection files
• Emailing customer surveys
• Filing of Job Cards
• Take accurate meeting minutes, recording key points and agreed actions
• Produce minutes and distribute to appropriate staff members
• Update training spreadsheet accordingly and file certificates in an organized manner

Computer Literacy

• Ability to use Microsoft office to produce documents and letters by Microsoft Word and Excel
• To send, receive and organise e mails using Microsoft Outlook
• To make use of Outlook Calendar to organise appointments and visits

Social Media Advertising

• Review existing social media channels, including Facebook, Instagram and X, identify opportunities for improvement, and support the company’s social media advertising
• Prepare and distribute meeting minutes to the relevant staff members
• Take responsibility for social media advertising on behalf of Glosta Engineering, (Magazines)
• Advertise stock products on eBay, Facebook Marketplace and Newsletters by email

Health and Safety

• To become familiar with and work to, Glosta Engineering Health and Safety Management system
• To understand employee responsibilities under Glosta Engineering’s Health and Safety Management System
• Understanding of GDPR/Data Protection Legislation

Ordering Consumables

• To create an inventory and ordering system for consumables
• To learn the names of the consumables for ease of ordering and to create correct labels matched to the item
• To ensure consumables are ordered in a timely manner and in sufficient quantities to ensure continuity of work
• Any other tasks as the job role progresses. (This list is not exhaustive and will change over time to accommodate Glosta Engineering evolving requirements/ needs and developmental opportunities for the staff member in post)

You will receive the following training:

• Customer Service Practitioner Level 2 Standard
• This qualification requires college attendance one day per month

What skills are we looking for?

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential : English (GCSE - 4/C or above or equivalent)
• Essential : Maths (GCSE - 4/C or above or equivalent)

Outcome

• We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship