Customer Service Apprentice Vacancy

About the employer

Crown Gas & Power is a business gas supplier to the commercial sector based in Bury, Manchester. We are renowned for our innovative products such as 100% biogas, site services and our first-class customer service.

About the vacancy

As a Meter Data Analyst, your main focus will be to ensure that we onboard all our smart meter customers within the allocated timeframe. You will be expected to develop and maintain robust operating procedures, providing vital input into the development and growth of the business and ongoing support to the Management team.

• Onboard smart customers through internal system flows
• Liaise with Data Collectors (DC) and Meter Operator Providers
• (MOP) via email and phone to resolve queries promptly
• Analyse data to identify anomalies, errors or inconsistencies
• Investigate and resolve sites flagged with issues or complications outside of the standard onboarding process
• Work to our internal KPI’s, ensuring all performance targets are consistently met
• Liaise directly with customers to manage complex queries relating to smart meter onboarding
• Deliver excellent customer service while embedding core values, with a strong focus on putting the customer first

You will receive the following training:

• Customer Service Practitioner Level 2 Apprenticeship Standard
• This qualification requires college attendance once per month

What skills are we looking for?

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential : English (GCSE - C/4 or above or equivalent)
• Essential : Maths (GCSE - C/4 or above or equivalent)

Outcome

There will be the opportunity for the right person to have a long-term career within a growing company upon successful completion of the apprenticeship.