Customer Service Apprentice Vacancy

About the employer

We are a small and friendly Sales & Lettings specialists based in Bury. We cover the areas of Bury, Ramsbottom, Radcliffe, Rossendale, Heywood and Whitefield, so if you're thinking of selling or letting out a property we can offer a free valuation, or support with offers, negotiations and progression. We offer a wide range of properties across towns, cities and rural areas with a clear, honest advice throughout the process using extensive Marketing (Portals, Social Media, Local Network). We’ll help you get clarity on what’s possible and how to get moving.

About the vacancy

Immediate start for an enthusiastic apprentice to join the team at Belvoir Sales & Lettings Bury working within our valuations department. We are looking to invest in an Apprentice who wants to progress and grow in a company that offers excellent long-term career progression, is willing to learn and is customer focused.

• To arrange sale and lettings viewings with prospective purchasers and tenants
• To arrange sale and lettings valuations with prospective vendors and landlords
• To arrange appointments with vendors and landlords for photographs and measurements
• To arrange x2 routine inspections annually with tenants
• To send property brochures to vendors and landlords for approval
• To arrange check-ins and checkouts appointments with tenants
• Process letting applications and ensure references are carried out
• To arrange move in appointments with tenants and send out confirmation emails
• To scan all paperwork into the system and file hard copy in the filing cabinet
• To update move out dates on the system when tenants provide their notice to vacate
• To maintain the key sheet and ensure the key cabinet is kept up to date
• Inputting client’s details and updating client records
• Providing weekly and even daily updates to our client on the phone and by email
• Dealing with customer queries
• Supporting team members
• Speaking to customers to enquire if they wish to sell their business

You will receive the following training:

Customer Service Practitioner L2 Standard.

This qualification requires college attendance once per month.

What skills are we looking for?

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Logical
• Team working
• Initiative
• Non judgemental

Qualifications

• Essential : English (GCSE - C/4 or above or equivalent)
• Desired : Maths (GCSE - C/4 or above or equivalent)

Outcome

We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.