Customer Service Apprentice Vacancy

About the employer

Woodcock, Abbott & Jones are appointed representatives of NFU Mutual based in Bury.

Providing all types of general insurance, financial services and risk management services to business and individuals in the UK. Our mission is to deliver high quality insurance products with high levels of service.

About the vacancy

Immediate start for an enthusiastic apprentice to join our team. We are looking for a motivated and detail-oriented individual to join our small, supportive team as a Customer Service/Insurance Account Handler. This is an ideal opportunity for someone looking to begin their career in a professional and friendly environment.

• Handle incoming and outgoing communications – including emails, calls, and post – ensuring timely and appropriate responses
• Maintain up-to-date records and filing systems
• Arrange, sell and administer general insurance policies over the telephone and face to face in the office
• Support the insurance agents and account executives in the office by preparing customer files, issuing letters and reports to policyholders, liaising with regional underwriters
• Proactive management of overdue accounts
• Communicate with clients to provide updates and request any outstanding documentation
• Demonstrate a professional and polite telephone manner at all times
• Confident use of Microsoft Office, including Outlook, Word, Excel, and PowerPoint
• Strong written and verbal communication skills
• Well-organised, with the ability to prioritise tasks and manage a varied workload effectively
• Comfortable dealing with colleagues and clients in a professional and confident manner
• Ensure all data is processed and stored in line with relevant legislation, with full regard for security and confidentiality
• Accurately input and update internal data systems as required
• Process documentation quickly and accurately to support team operations
• Receive and manage client files, uploading key information to online portals (full training will be provided)
• Full comprehensive in house training on insurance policies provided

You will receive the following training:

Customer Service Practitioner L2 Standard

This qualification requires college attendance once per month.

What skills are we looking for?

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential : English (GCSE - C/4 or above or equivalent)
• Essential : Maths (GCSE - C/4 or above or equivalent)

Outcome

We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.