Customer Service Apprentice (Sales and Trading) Vacancy

About the employer

Crown Gas & Power is a business gas supplier to the commercial sector based in Bury, Manchester. We are renowned for our innovative products such as 100% biogas, site services and our first-class customer service.

About the vacancy

The role has a primary function of assisting the Sales and Trading teams with routine administrative functions. In this position, you will answer incoming calls and manage sales enquiries, keep sales department records and customer records as well as completing adhoc tasks as and when required.

• Assisting the Sales and Trading teams with administrative tasks including tender processing, checking consumption levels are accurate, quote preparation, credit checking applications and contract processing
• Completing quality control checks on completed sales and ensuring expected standards are met at all times
• Assist the Sales team with aftersales care by liaising with brokers by confirming lock in confirmations and chasing any further documentation required
• Supporting the business by assisting in the preparation of renewal opportunities
• Assist the Billing team with pricing customers that are on out of contract rates
• Support back-office in providing aftersales support and customer care
• Support Account Managers (the Sales team) in their day-to-day sales processes
• Generate and submit customer quotations as and when required
• Generate reports as and when required

You will receive the following training:

• Customer Service Practitioner Level 2 Apprenticeship Standard
• This qualification requires college attendance once per month

What skills are we looking for?

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Logical
• Team working
• Initiative
• Non judgemental

Qualifications

• Essential : English (GCSE - C/4 or above or equivalent)
• Essential : Maths (GCSE - C/4 or above or equivalent)

Outcome

• We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship