Customer Onboarding Apprentice Vacancy

About the employer

ITD Global are a leading global multi-modal freight forwarder & parcel distribution company, with its head office based in Heywood, Manchester. At ITD Global, we help to keep businesses all around the world, big and small, operating. We’re one of the UK’s fastest-growing logistics and freight forwarding companies with offices in China, USA, Netherlands & UK (HQ).

About the vacancy

You will play a key role in welcoming and activating new customers. You’ll lead online onboarding sessions, deliver training, troubleshoot issues, and ensure a smooth start for every client. This role is vital to supporting our continued business growth and maintaining excellent customer experiences.

• Lead and support customer onboarding processes from start to finish
• Set up customer accounts and configure systems accurately
• Schedule and deliver Teams training sessions with up to 15 participants
• Troubleshoot issues such as label misprints and printing errors
• Provide day-to-day support, resolving incidents and fulfilling service requests
• Communicate effectively with internal departments, suppliers, and customers
• Manage general office administrative tasks, emails, and telephone correspondence
• Ensure client queries are resolved promptly and satisfaction remains high
• Support new employee setup (desk, email, access, etc.)
• Participate in team learning and assist with ad hoc projects as required
• Other ad hoc tasks reasonably associated with the role
• Engage in informal education/training from other team members to gain additional skills

You will receive the following training:

• Customer Service Practitioner Level 2 Apprenticeship Standard
• This qualification requires College attendance once per month

What skills are we looking for?

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental

Qualifications

• Essential : GCSE English and Maths (GCSE - 4/C or above)

Outcome

• We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.