About the employer

Abbey Attachments Ltd was established in Manchester, UK in 1984. We're an independently owned business specialising in the supply, service, and support of forklift attachments and innovative material handling safety solutions for the UK forklift industry.

About the vacancy

Immediate start for a motivated and detail-oriented individual to join our small, supportive team as a Customer Service Apprentice. This is an ideal opportunity for someone looking to begin their career in a professional and friendly environment.

• Handle incoming and outgoing communications - including emails, calls, and post - ensuring timely and appropriate responses
• Organise and coordinate meetings
• Maintain up-to-date records and filing systems
• Communicate with clients to provide updates and request any outstanding documentation
• Demonstrate a professional and polite telephone manner at all times
• Confident use of Microsoft Office, including Outlook, Word, Excel, and PowerPoint
• Strong written and verbal communication skills
• Well-organised, with the ability to prioritise tasks and manage a varied workload effectively
• Comfortable dealing with colleagues and clients in a professional and confident manner
• Ensure all data is processed and stored in line with relevant legislation, with full regard for security and confidentiality
• Accurately input and update internal data systems as required
• Process documentation quickly and accurately to support team operations
• Receive and manage client files, uploading key information to online portals (full training will be provided)

You will receive the following training:

• Customer Service Practitioner Level 2 Standard
• This qualification requires college attendance one day a month

What skills are we looking for?

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential : English (GCSE - C/4 or above or equivalent)
• Essential : Maths (GCSE - C/4 or above or equivalent)

Outcome

We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.