Apprentice Customer Service/Operations/Road-freight operator Vacancy

About the employer

European Roadfreight operator, distribute throughout EU & UK with partners and agents. General forwarding & UK Transport. 4 Branches in UK looking to develop new markets and grow branches.

About the vacancy

Immediate start at Surefreight for the right person to join our small and friendly team. You will be responsible for providing excellent customer service to our clients, resolving enquiries and ensuring customer satisfaction.

• Answer phone calls and emails from customers in a timely and professional manner.

• Maintain accurate records of customer interactions.

• Liaise with various carriers and hauliers

• Taking bookings by telephone and email

• Building /creating jobs (multi-freight)

• Customs preparation - CDS / Thyme-it / TSS entries

• Booking in final deliveries

• Filing and post

• Weekly min 6 hour off the job training

You will receive the following training:

• CUSTOMER SERVICE PRACTITIONER L2 APPRENTICESHIP STANDARD
• Mandatory Monthly College attendance

What skills are we looking for?

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Team working
• Creative
• Initiative
• Non judgemental

Qualifications

• Essential : GCSE English and Maths (GCSE - 4/C or above)

Outcome

• Subject to a successful Apprenticeship, including performance and availability, you may be employed by the company and considered for a full-time role