Customer Service Apprentice Vacancy

About the employer

Watson are a family business, delivering affordable housing along with private sale and build to rent developments across Greater Manchester, Lancashire and High Peak.

About the vacancy

Join Watson as an Apprentice in Customer Care & Admin and help us deliver great service to our clients and their homeowners. You’ll support the team with enquiries, admin tasks, and aftercare, all while learning on the job. If you’re organised, friendly, and ready to grow with a leading homebuilder — we want to hear from you!

• Champion the customer throughout the business and be the first elevated point of contact for our clients, their customer care teams and their individual tenants
• Work with our clients at the point of handovers to be available to show their neighbourhood teams how features in the homework, and aid their tenants where this is required
• Receive and log defects within our Development Management System
• Assign defects to in-house teams and subcontract teams, arranging appointments with tenants for these to be completed
• Keep tenants informed about upcoming appointments and liaise with tenants following completion of works to ensure total satisfaction in works complete
• Monitor KPI performance against specific contract requirements
• Undertake day to day call handling, answering inbound phone calls and direct around the team
• Work with Customer Care Manager to assign work to Customer Care Operatives and manage their work routes

You will receive the following training:

What skills are we looking for?

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Analytical skills
• Team working
• Patience

Qualifications

• Essential : English (GCSE - 4)
• Essential : Maths (GCSE - 4)

Outcome

Following completion of this apprenticeship you will be offered a Customer Care role.