A professional independent practice offering comprehensive eye examination and specialist services
Hathershaw Optician have a genuine care for health. Our patients can get the best advice and are able to openly discuss concerns without feeling rushed.
About the vacancy
Immediate start for an enthusiastic apprentice to join the team at Hathershaw Opticians soon to be moving into new amazing purpose-built premises close by. We are looking to invest in an apprentice who wants to progress and grow in a company that offers excellent long-term career progression, is willing to learn and is customer focused.
Supporting the day-to-day operations of the clinic and contributing to a smooth patient journey
Accurately inputting and updating patient details in our records system
Assisting with general customer service enquiries – both face-to-face and over the phone
Supporting colleagues in the clinic and reception area as needed
Learning to use optical equipment under supervision and after training
Maintaining a clean, tidy, and welcoming environment throughout the clinic and reception area
Managing stock levels – including ordering, receiving deliveries, and restocking shelves
Assisting with regular stock checks, expiry date monitoring, and inventory management
Ensuring the cleanliness of all clinic areas in line with our cleaning schedule
Building and maintaining strong working relationships with patients and other healthcare providers
After training, using optical practice software for booking appointments, managing records, and processing orders
Learning the basics of frame and lens selection to support the dispensing optician
Booking and managing repeat appointments and recall reminders
Maintaining a professional, friendly, and respectful manner with patients and colleagues at all times
Adapting to the evolving needs of the clinic and being open to learning new skills and responsibilities
You will receive the following training:
Customer Service Practitioner Level 2 Standard
This qualification requires college attendance once per month
Additional college attendance may be required for functional skills
What skills are we looking for?
Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Initiative
Non judgemental
Multilingual - not essential
Qualifications
Essential : English (GCSE - C/4 or above or equivalent)
Desired : Maths (GCSE - C/4 or above or equivalent)
Outcome
We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.
The starting salary is £14,722.50 a year for 37.5 hours Monday to Friday 9.00am - 5.00pm.
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