The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet and greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type. Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. You will provide service in line with the organisations customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions must cover a wide range of situations and must include; face-to-face or telephone, email or text and social media.
Knowledge
Skills
Behaviours
An apprenticeship is a real job where you learn, gain experience and get paid. By the end of an apprenticeship, you'll have the right skills and knowledge needed for your chosen career.
As an apprentice you will:
There are different rates of pay for apprentices depending on your age and what year of your apprenticeship you’re in.
Your employment contract should confirm your rate of pay.
Please visit https://www.gov.uk/become-apprentice/pay-and-conditions for the latest minimum apprenticeship wages.
You will attend college classes taking place one day per month and will also receive one-to-one support in the workplace with a dedicated Learning and Skills Coach.
You will complete an End Point Assessment with the awarding body City and Guilds and will cover the three following areas:
Positive Futures is a set of essential qualities, embedded throughout your study programme, that we seek to develop in all students:
You will also engage in the Positive Futures Careers Programme, developing key employability skills through a diverse range of activities including work placements, volunteering, employer talks, industry study visits and employment and university fairs.
As a Bury College student you will have access to a wide range of enrichment opportunities which will contribute to your personal growth and development and support your academic studies.
These may include:
Please Note: We attempt to ensure that all information contained within this website is correct and up-to-date. However, some details may change as we review and update our provision. Although every effort is made to provide the teaching, examination, assessment and other services detailed on this website and in our other publications, Bury College cannot guarantee the provision of such programmes, services, facilities and fees. Bury College reserves the right to amend, withdraw, alter or amalgamate any of the courses, locations and facilities detailed within at any time. Should circumstances require such amendments, Bury College undertakes to use all reasonable steps to minimise the resultant disruption to those services and most importantly to students.
_470x310.png)
Our art students have brought a splash of colour and creativity to Bury Hospice with a striking new mural celebrating the spirit of the local community. Painted by students from the Foundation Diploma in Art and Design, the mural features vibrant hydrangeas and iconic Manchester Bees, symbolising unity, resilience, and the six towns of Bury. Find out more here.
_470x310.png)
Bury College had the honour of welcoming several distinguished guests from the Government and Department for Education on 20th March 2025. Read more to find out what happened on the day.
_470x310.png)
We recently lifted the lid on working in social care with an event for our Health and Social Care students. Students heard from employers in the industry about the different opportunities available and the skills that people in the industry are looking for.
On Thursday, 20th March 2025, Bury College played host to the Hair and Beauty category of the GM Skills Competition. Read more about it here.
Find out about Bury College's recent campus development, and how the college is striving to be more environmentally friendly.
_470x310.png)
Find out how Temi has grabbed her T Level placement opportunity with the NHS with both hands. Plus how her placement has opened her eyes to all the Allied Health Professionals roles available in the healthcare sector.