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About the employer
We are a family business, delivering affordable housing along with private sale and build to rent development across Greater Manchester, Lancashire and High Peak.
About the vacancy
We are looking for a motivated individual to join our small, supportive team to help us deliver a great service to our clients and their homeowners. You will support the team with enquiries, admin tasks, aftercare whilst learning on the job. If you’re organised, friendly and ready to grow with a leader homebuilder we would like to hear from you.
- Champion the customer throughout the business and be the first elevated point of contact for our clients, their customer care teams and their individual tenants
- Work with our clients at the point of handovers to be available to show their neighbourhood teams how features in the homework and aid their tenants where this is required.
- Receive and log defects within our Development management System
- Assign defects to in-house teams and subcontract teams, arranging appointments and liaise with tenants following completion of works to ensure total satisfaction in works complete.
- Monitor KPI performance against specific contract requirements
- Undertake day to day call handling, answering inbound phone calls and direct around the team
- Work with the Customer Care Managers to assign work to the Customer Care Operative and manage their work routes.
You will receive the following training:
Business Administrator L3 Apprenticeship Standard
This qualification requires college attendance one day a month.
What skills are we looking for?
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- Essential : English (GCSE - C/4 or above or equivalent)
- Essential : Maths (GCSE - C/4 or above or equivalent)
Outcome
We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.
The starting salary is £18,000 a year for 39 hours Monday to Friday 8.00am - 4.00pm.
The apprenticeship will run for 1 Year 6 Months.
We are based at 208-210 GREAT CLOWES STREET, SALFORD, M7 2ZS
Please do not contact the employer directly, all applications and enquiries for the advertised vacancy should be made via Bury College.
If you wish to apply for multiple vacancies, please do so from the main Live Vacancies page here.
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