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About the employer
Crown Gas & Power is a business gas supplier to the commercial sector based in Bury, Manchester. We are renowned for our innovative products such as 100% biogas, site services and our first-class customer service.
About the vacancy
To act as the first point of contact for all customer enquiries, ensuring that queries are actioned and resolved within specific timescales. As Customer Service Advisor, you would also be responsible for supply transfer, asset management and a number of other administrative tasks providing essential support to all areas of the business.
- Receive customer requests by telephone or email and live chat, provides information requested or ascertains who best to provide the information
- Process change of tenancies that occur accurately and in a timely manner
- Liaise with clients both verbally and in writing
- Ensure customer and broker enquiries are resolved in a timely and effective manner
- Shared management of the busy shared customer enquiry inbox
- Process all contracts ensuring that the customer accounts and payment details are set up correctly (data entry)
- Liaise with associated third parties both verbally and in writing
- Seek to identify process or system improvements
- Ensure documents and letters are produced and distributed accurately
- Maintain data accuracy
- Type documents as requested
- Keep notes on customer accounts up to date
You will receive the following training:
- Customer Service Practitioner Level 2 Apprenticeship Standard
- This qualification requires college attendance once per month
What skills are we looking for?
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Non judgemental
Qualifications
- Essential : English (GCSE - C/4 or above or equivalent)
- Essential : Maths (GCSE - C/4 or above or equivalent)
Outcome
- We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship
The starting salary is £17,000 a year for 37.5 hours Monday - Friday, 8.30am - 5.00pm.
The apprenticeship will run for 1 Year 4 Months.
We are based at Crown Point, Heap Brow, Bury, BL9 9JR
Please do not contact the employer directly, all applications and enquiries for the advertised vacancy should be made via Bury College.
If you wish to apply for multiple vacancies, please do so from the main Live Vacancies page here.
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