There are two variations of this course, you can choose between either:
Customer Service
This course will help you to gain practical skills, knowledge and understanding in the customer service and volunteering sector. We will help you to prepare for working life after college and will support development of your English speaking, reading and writing skills.
You will learn how to provide good customer service and how this is important to customers and the organisation. You will look at what might happen if you give poor service.
You will learn about the role of the volunteer and there will be time to improve your IT skills when you look for work and places to do volunteering work. This practice will help you improve your skills and will support employment and progression within the college.
Hospitality & Retail
This course will help you learn skills, knowledge and understanding in hospitality and shop work. It will help you prepare for working life after college and will support development of your English speaking, reading, and writing skills
You will look at different roles that you can apply for and you will be supported to learn more about how to provide good customer care in these areas.
You will have the opportunity to show your customer service skills in a safe environment in college.
You will also be shown basic food hygiene and how food safety measures are put in place in the hospitality sector and shops.
Customer Service
· Introduction to Customer Service
· Working as a Volunteer
· Using the internet
Hospitality & Retail
· Introduction to the hospitality industry
· Introduction to retail skills
· Food hygiene and safety
Customer Service
· Written Questions
· Observations
Hospitality & Retail
· Written Questions
· Observations
· Demonstrations
Customer Service
· Customer Service and Volunteer sector
Hospitality & Retail
· Hospitality or retail sector
Some courses are free for eligible learners, this is shown in the course details. You may be eligible for a free course if you are:
Many of our adult learners pay for their Level 3 and above courses with an Advanced Learner Loan. If a loan is available this is indicated in the course details. It’s easy to apply, your household income isn’t taken into account and there are no credit checks. You only need to start paying back your Advanced Learner Loan when you are earning more than £25,000 per year.
Course Fee: £150.00
Please Note: We attempt to ensure that all information contained within this website is correct and up-to-date. However, some details may change as we review and update our provision. Although every effort is made to provide the teaching, examination, assessment and other services detailed on this website and in our other publications, Bury College cannot guarantee the provision of such programmes, services, facilities and fees. Bury College reserves the right to amend, withdraw, alter or amalgamate any of the courses, locations and facilities detailed within at any time. Should circumstances require such amendments, Bury College undertakes to use all reasonable steps to minimise the resultant disruption to those services and most importantly to students.
_470x310.png)
This year’s Spooktacular event brought thrills, frights, and an incredible opportunity for Bury College Performing Arts students, who stepped into character as scare actors to entertain thousands of visitors while supporting an important community cause.
_470x310.png)
Bury College has unveiled its newly renovated Woodbury Centre following a £6 million transformation. The project has modernised the historic building with upgraded facilities and improved accessibility, creating first-class spaces that enhance learning and student experience.
_470x310.png)
Read how Bury College, in collaboration with SUEZ recycling and recovery UK, has worked to double its recycling waste through delivering comprehensive waste management.
_470x310.png)
Read how our T Level students are bringing fresh ideas and a real impact to local businesses.
_470x310.png)
Find out how Matthew and Carson have provided a path for their future with their T Level placement opportunity.
A passion for fitness has turned into a thriving career for soon-to-be Bury College University Centre graduate, Megan Story. Read more about Megan's route to success.