How Bury College provides ESOL learners with an introduction to life in the UK
ESOL (English as a Second Language) learners from our Step Up to Prospects course recently celebrated their achievements over the last year.
Applying for our apprenticeship vacancies could not be simpler. Please review all the apprenticeship opportunities below, check you meet the entry requirements then click on the 'apply for this vacancy' button. You will then need to complete the details in the next window and upload your CV. Please make sure that your CV is current and your personal profile represents the skills required for the apprenticeship being applied for.
Once we have received your application you will be invited into college for a 30 minute interview and if necessary, to complete maths and/ or English assessments. If you pass this stage we will forward your CV to the employer who will then decide to invite you for the second interview.
About the vacancy
A Level 2 Customer Service Apprentice is required. Immediate start with an exciting opportunity for an individual enthusiastic, dedicated apprentice, seeking a new challenge, keen to learn and would like a career in joining our small and friendly team. We are a fast paced and growing business based at Orplex in Bury. Duties include: general office duties including answering the telephone and passing on messages in an efficient and timely manner.
- Live interaction with internal and external customers
- Understanding the core values of the organisation
- General office duties including answering the telephone and passing on messages in an efficient and timely manner
- Updating spreadsheets in Excel and on a Smartsheet document
- Updating office systems and responding to general customers requests by email
- Keeping the meeting room diary up to date on a weekly basis
- Process requests for hospitality, stationery and operate a stock ordering and control system replenishing stock
- Book/cancel meeting rooms and pool vehicles as requested and be responsible for hospitality
- Assist with the input, maintenance and interrogation of record systems both manual and electronic
- Handling enquiries from internal and external customers
- Discuss customer needs
- To assist with the production of documents and other correspondence
- Carry out any other reasonable duties as required including providing cover where appropriate
You will receive the following training:
- Customer Service Practitioner L2 Standard
- College attendance will be required one day a month.
What skills are we looking for?
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
Qualifications
- Essential : English (GCSE or equivalent - C/4 or above)
- Essential : Maths (GCSE or equivalent - C/4 or above)
Outcome
On completion of the apprenticeship, a possible full time job may be offered.
The starting salary is £12,313.60 for 37 hours Monday to Thursday: 8.30am – 5.00pm Friday: 8.00am – 4.00pm.
The apprenticeship will run for 16 Months, starting on Monday, July 29 2024. Applications close on Friday, July 19 2024.
About the employer
With over 24 years of experience in the areas of construction, electrical and lifting equipment. We understand the needs of fast-moving industries and utilise the mobility created by e-commerce to provide a service that adds value to our customers. Orplex Ltd was set up in 2014, with the acquisition of several e-commerce web sites and domains with the intention of creating for our customers the best online shopping experience. Orplex Ltd, founded in 2014, embarked on a journey to enhance the online shopping experience for our valued customers by acquiring multiple e-commerce websites and domains.
We are based at UNIT 4, PORTLAND INDUSTRIAL ESTATE, PORTLAND STREET, BURY, BL9 6EY
