Customer Service Apprentice Vacancy

About the vacancy

A september start to work within a modern office environment amongst a small friendly team for a fast-paced and growing business based in Bury. We are looking to invest in an Apprentice who wants to progress and grow in a company that offers excellent long-term career progression, is forward thinking and customer focused.

• To assist with general office duties
• Interaction with customers
• Understanding the core values of the organisation
• Update in house systems with client queries
• Updating CRM system
• Collating mail daily and updating the database
• Explain the options and discuss the benefits of the products and services
• Deal with complex complaints and issues and be able to resolve
• KPI’s in place and understand how performance is measured
• Scanning and posting
• Any other admin duties requested when required

You will receive the following training:

This qualification requires College attendance once per month.

L2 Customer service practitioner Apprenticeship Standard.

What skills are we looking for?

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Team working
• Initiative
• Non judgemental

Qualifications

• Essential : English (GCSE - C/4 or above or equivalent)
• Essential : Maths (GCSE - C/4 or above or equivalent)

Outcome

We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.