Customer Service Apprentice (Credit Control) Vacancy

About the employer

Crown Gas & Power is a business gas supplier to the commercial sector based in Bury, Manchester. We are renowned for our innovative products such as 100% biogas, site services and our first-class customer service.

About the vacancy

The role has a primary function of collecting debts through a first-class customer service. The candidate will be joining a very motivated and dedicated team which thrive on helping our customers to minimise payment arrears. Credit Control represent the Company in every interaction, so professionalism is of the utmost importance in this role.

• Responsible for own ledger ensuring all customers adhere to their payment terms
• Develop relationships with customers and solve any queries concerning their accounts
• Recover outstanding debt by means of repetitive chasing
• Identify and monitor customers who pose a financial risk to the customer
• Send overdue customers for disconnection whilst working within strict credit control processes
• Admin duties including managing/monitoring team accounts inbox, processing of remittances, responding to customer queries within SLA
• Meet set KPIs
• Identify ways in which the current processes and procedures can be improved
• Adhoc reporting

You will receive the following training:

Customer Service Practitioner Level 2 Standard

This qualification requires college attendance once per month.

What skills are we looking for?

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Logical
• Team working
• Initiative
• Non judgemental

Qualifications

• Essential : English (GCSE - C/4 or above or equivalent)
• Essential : Maths (GCSE - C/4 or above or equivalent)

Outcome

We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.