For help and guidance with remote access, please see the sections below and follow the instructions. If you’re struggling with connecting after following these instructions, you can contact IT Services by emailing remotesupport@burycollege.ac.uk and someone will help you further.

Staff and Students can access the remote desktop portal by clicking here and logging in with their college username password. This gives you access to a desktop experience and allows you to access your files, shared areas and Office applications. For further help with connecting, please see the instructions at the bottom of this page under ‘Helpful Documents’.

PLEASE NOTE: The operating systems supported for the Remote Desktop Portal are Windows 8.1 and 10. Windows 7 is not supported.

 

Staff can access their email by clicking here and logging into webmail with their college username and password. Staff can also launch Outlook on their college laptop/tablet to access their email.

 

Students can access their Office 365 account which includes email by clicking here and logging in with their college email address and password, eg. studentid@student.burycollege.ac.uk.

Also, as a student you can install the Office 365 apps including Word, Excel and PowerPoint etc onto your own computer. The instructions on how to do this are at the bottom of this page under ‘Helpful Documents’.

Staff and Students can access their Canvas VLE by clicking here and logging in with their college email address and password, eg. studentid@student.burycollege.ac.uk or staffusername@burycollege.ac.uk.

Q. I can’t access the Remote Desktop Portal, it just downloads a file and keeps prompting for credentials – how can I login?

A. You need to make sure you’re using ‘Internet Explorer’ to access the Remote Desktop Portal on a Windows computer and not any other web browser, eg. Chrome or Microsoft Edge. Please see the instructions under the ‘Helpful Documents’ section for further help.

 

Q. I’m using an Apple Mac Computer - can I connect to the Remote Desktop Portal?

A. Yes, but you have to download an app from the Apple app store in order to connect and the instructions for this are below in the ‘Helpful Documents’ section.

 

Q. I’m trying to login to Canvas VLE but it’s not accepting my username and password – what’s wrong?

You need to make sure you’re entering your college email address instead of just your username, eg. studentid@student.burycollege.ac.uk or staffusername@burycollege.ac.uk.

 

Q. I’ve forgotten my password - how can I reset it?

A. Students can call 0161 280 8235/8480 and we will verify your identity before resetting it. Staff will need to contact HR to have their password reset.

 

Q. I haven’t got Microsoft Office on my own computer - can I install it?

A. As a student, you’re entitled to install Office 365 applications on your own computer. Instructions on how to do this can be found in the ‘Helpful Documents’ section.

 

Q. Can I access the internet whilst using the Remote Desktop Portal?

A. No, there is no internet access available whilst using the Remote Desktop Portal and you will need to minimise the Remote Desktop Portal window and use a web browser on your own computer. The only websites you can access whilst using the Remote Desktop Portal are Canvas and Office 365.

 

Q. I’m trying to use Adobe Acrobat DC in the Remote Desktop Portal but it’s asking me to sign in – how can I login?

A. You need to sign in by just entering your college email address, eg. studentid@student.burycollege.ac.uk or staffusername@burycollege.ac.uk, there is no need to enter your password.

 

Q. I can login to Canvas but I’m unable to see the resources I need for my course – can you help?

A. For help with access to Canvas resources, please email remotesupport@burycollege.ac.uk.

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