Medical Receptionist Apprentice Vacancy

About the vacancy

Immediate start for our Rochdale Road Medical Centre. We area a busy GP surgery based in Middleton and we have an opportunity for an apprentice Medical Receptionist/Administrator to join our busy friendly team.

• Welcoming patients at the reception desk in a polite and friendly manner
• Accepting patients’ arrival for appointments for surgery and routing of patients appropriately
• Handling of general queries and explaining surgery procedures
• Anticipating, preventing, and dealing with problems at reception and in the waiting room
• Leaving reception desk tidy ready for incoming colleagues, ensuring that prescriptions promised for the same day collection are ready and passing on information concerning unsolved and urgent problems
• Dealing with new patients wishing to register at the Surgery providing them with a New Patient Registration Pack as per Registration of New Patients Policy. Issue of Summary Care Record Pack to new patients
• Explain to the patient and ask them to complete the appropriate Form
• Dealing with notifications of change of address and/or change of name
• Accept requests for repeat prescriptions face-to-face, electronically or from the pharmacy and process as per Repeat Prescribing Policy
• If request is face-to-face verify with the patient the time the prescription will be ready for collection
• Check Prescription Box at regular intervals throughout the day.
• Liaise with local Pharmacists re: collections and prescription queries
• Check emails and process any ‘on line’ prescriptions requests
• At the end of the day lock signed prescriptions waiting for collection in the designated filing cabinet. Leave key in agreed place
• Empty prescription printers and lock blank prescriptions in agreed place
• Record incoming and outgoing prescriptions pads according to Prescription Security Protocol
• Answer telephone promptly, politely, and discretely so that other patients cannot hear confidential medical information
• Understand telephone system and how it works
• Make appointments, record requests for home visits, deal with queries from other health care professionals and patients
• Receive and record telephone messages using aybook as per the practice messages policy
• Daily use of the clinical software system EMIS following appropriate training
• Record information which is accurate and legible
• Process messages to all Clinicians and other members of staff in a timely and accurate manner and according to the in-house protocols
• Liaise with other Health Care Professionals and agencies as requested
• Open emails daily to ensure good channels of communication, both internal and external, is maintained
• Attend staff meetings
• Attend LTI Sessions
• Work as a team member

You will receive the following training:

• Customer Service Practitioner Level 2 Apprenticeship Standard
• College attendance is required one day a month

What skills are we looking for?

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Adaptable

Qualifications

• Essential : English (GCSE - C/4 or above or equivalent)
• Essential : Maths (GCSE - C/4 or above or equivalent)

Outcome

• There may be an opportunity for employment and career progression upon successful completion of the apprenticeship