Customer Service Apprentice Vacancy

About the vacancy

An exciting opportunity is available for an enthusiastic individual to work in a fast paced, supportive environment in a leading UK Environmental Consultancy. Working across the Projects, Quality and Development teams, gaining valuable business insight, whilst supporting key areas of the day to day running of the business.

• Office Administration: Assisting in General office administration including managing emails, photocopying, and other administrative duties.
• Customer service: Assist with customer enquiries via phone calls and emails in a professional manner.
• Mail Management: Efficiently handle incoming and outgoing mail.
• Order administration: Loggin order receipts and adding consumables to the management system.
• Project Assistance:  Supporting various projects by coordinating tasks and ensuring deadlines are met.
• Travel Booking: Assist in the planning and booking of business trips
• Updating of diaries and re-scheduling of the diary for management
• Updating of the CRM
• Tagging & registering assets.
• Checking completion of reports.
• Internal Communication: Managing emails, letters, and other forms of internal communications.
• Departmental Support: Provide assistance to various departments with their ongoing tasks.
• Supply Management: Order and maintain products, office supplies, and consumables.
• Meeting Coordination: Set up meeting rooms and arrange refreshments as needed.
• Financial Tasks: Supporting uploads of team expenses.
• Logging samples for the in-house laboratory.
  
  

You will receive the following training:

• Customer Service Practitioner L2 Standard.
• This qualification requires college attendance once per month.

What skills are we looking for?

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential : GCSE English and Maths (GCSE - 4/C or above)

Outcome

There may be an opportunity for employment and career progression upon successful completion of the apprenticeship.