Two dedicated apprentices working in a local nursery are proving that it’s never too late to upskill, thanks to the Early Years Level 5 Apprenticeship offered at Bury College.
About the employer
Watson are a family business, delivering affordable housing along with private sale and build to rent developments across Greater Manchester, Lancashire and High Peak.
About the vacancy
As a Customer Care & Administration Apprentice you will be working with our experienced customer care team to provide excellent service to residents of our new homes. Working within our Salford office you will play a key role in the growth of our business, ensuring high satisfaction with our clients.
- Champion the customer throughout the business and be the first elevated point of contact for our clients, their customer care teams and their individual tenants
- Work with our clients at the point of handovers to be available to show their neighbourhood teams how features in the homework, and aid their tenants where this is required
- Receive and log defects within our Development Management System
- Assign defects to in-house teams and subcontract teams, arranging appointments with tenants for these to be completed
- Keep tenants informed about upcoming appointments and liaise with tenants following completion of works to ensure total satisfaction in works complete
- Monitor KPI performance against specific contract requirements
- Undertake day to day call handling, answering inbound phone calls and direct around the team
- Work with Customer Care Manager to assign work to Customer Care Operatives and manage their work routes
You will receive the following training:
Customer Service Practitioner Level 2.
What skills are we looking for?
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Team working
- Patience
Qualifications
- Essential : English (GCSE - 4)
- Essential : Maths (GCSE - 4)
Outcome
Following completion of this apprenticeship you will be offered a Customer Care role.
The starting salary is £16,500 a year for 39 hours Monday to Thursday 8am to 5pm, Friday 8am to 4pm..
The apprenticeship will run for 1 Year.
We are based at 208-210 GREAT CLOWES STREET, SALFORD, M7 2ZS
Please do not contact the employer directly, all applications and enquiries for the advertised vacancy should be made via Bury College.
If you wish to apply for multiple vacancies, please do so from the main Live Vacancies page here.
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