A team leader/supervisor is a first line management role, with
operational/project responsibilities or responsibility for managing a team to
deliver a clearly defined outcome. They provide direction, instructions and
guidance to ensure the achievement of set goals. Working in the private, public
or third sector and in all sizes of organisations, specific responsibilities
will vary, but the knowledge, skills and behaviours needed will be the same
whatever the role.
Key responsibilities are likely to include supporting, managing and
developing team members, managing projects, operational planning and monitoring
workloads and resources, delivering operational plans, resolving problems,
building relationships internally and externally and managing a budget.
Roles/Occupations may include: Supervisor, Team Leader, Project
Officer, Shift Supervisor, Foreperson and Shift Manager.