Applying for our apprenticeship vacancies could not be simpler.  Please review all the apprenticeship opportunities below, check you meet the entry requirements then click on the 'apply for this vacancy' button.  You will then need to complete the details in the next window and upload your CV.  Please make sure that your CV is current and your personal profile represents the skills required for the apprenticeship being applied for. 

Once we have received your application you will be invited into college for a 30 minute interview and if necessary, to complete maths and/ or English assessments.  If you pass this stage we will forward your CV to the employer who will then decide to invite you for the second interview.  

About the vacancy

Immediate start at First Contact for the right person to join our small and friendly team. You will be responsible for providing excellent customer service to our clients, resolving enquiries and ensuring customer satisfaction.

  • Answer phone calls and emails from customers in a timely and professional manner
  • Maintain accurate records of customer interactions
  • Liaise with various suppliers and clients
  • Taking enquiries by telephone and email
  • Entering data into accounts software
  • Checking deliveries and booking in equipment
  • Credit Control
  • Weekly min 6 hour off the job training

You will receive the following training:

  • Customer Service Practitioner Standard Level 2
  • College attendance will be required one day a month

What skills are we looking for?

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Team working
  • Creative
  • Initiative
  • Non judgemental

Qualifications

  • Essential : English (GCSE - C/4 or above or equivalent)
  • Essential : Maths (GCSE - C/4 or above or equivalent)

Outcome

A long term career. Increments linked to successful completion of qualifications.

The starting salary is £14,722.50 a year for 37.5 hours Monday to Friday, 9.00am to 4.30pm..

The apprenticeship will run for 1 Year 4 Months, starting on Monday, May 19 2025. Applications close on Friday, May 09 2025.

About the employer

First Contact is a local family run business going for over 25 years, we provide IT managed services to businesses, charities and schools.

We are based at 141A Bury New Road, Whitefield, Manchester, M45 6AA

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